About The Gables Surgery
Confidentiality
All patients’ records on file or computer are completely confidential. The practice complies with the Access to Medical Records Act, the Data Protection Act and the Freedom of Information Act. Access to patient records is limited to health professionals and administration staff who are bound by a code of confidentiality. The practice adheres to the NHS Caldicott Guidelines to ensure all information about you is held securely and appropriate safeguards are in place to prevent accidental loss. In order to maintain confidentiality, test results will only be given to the patients themselves or parents of minors.
Freedom of Information
The freedom of information act is an Act of Parliament of the Parliament of the United Kingdom that creates a public “right of access” to information held by public authorities
This is a guide to the General Practitioners Publication Scheme as required by the Freedom of Information Act 2000.
Introduction
This Publication Scheme is a complete guide to the information routinely made available to the public by The Gables Surgery. It is a description of the information about our Doctors and the Practice, which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.
How much does it cost?
The publications are all free unless otherwise indicated within each Class. (Where information is provided at a cost the charges are as below).
How is the information made available?
The information within each Class is currently available via this website, in our information folder in reception and can be requested in hard copy from reception (There will be a small charge for photocopies of documents).
Your rights to information
In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about the practice and the partners under the NHS Openness Code 1995.
The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.
From January 1st 2005 General Practitioners have been obliged to respond to requests about information that they hold, that is recorded in any format. These rights are subject to some exemptions, which have to be taken into consideration before deciding what information can be released.
Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact the practice secretary to do this.
Feedback
If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:
The Practice Manager The Gables Surgery Swinnow Green Pudsey LS28 9AW Telephone : 0113 2574730
Classes Of Information
All information at The Gables Surgery is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information, which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are for the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following broad categories:
Who We Are
Details of the practice, organisational structures and key personnel can be found in the practice profile in our patient information folder. The practice adheres to the National General Medical Services contract. The contract is with the NHS England.
The practice aims to follow National Institute for Clinical Excellence (NICE) and National Health Service guidelines. Copies of these can be found on the NICE website or the Department of Health website.
The NHS is a very large part of the public sector. It is possible to find out information about practices, Primary Care Trusts and other NHS services in your area by using NHS Choices Website. A full list of local General Practices can also be found there.
The full names of the GPs are listed in the introduction to this scheme, the practice leaflet and practice profile. As can be seen from the profile we employ a practice manager, practice nurses and a full range of administrative staff.
Our Services
The range of services we provide includes:
- Cervical cytology
- Child health surveillance
- Contraceptive services
- Immunisations
- Chronic disease management
- Minor Surgery
- ENT clinic
- Access to district nurse, midwife and health visitor
- Out of hours cover is currently provided by Local Care Direct
Financial information
Funding details and charging policies:
- The practice receives money from NHS England according to its contract in exchange for providing services for patients.
- The practice also charges for certain services which are not provided within the NHS.
Regular publications and information for the public
Guidance and information leaflets
Complaints
If you wish to make a complaint about any aspect of our service you should first contact:
The Practice Manager The Gables Surgery Swinnow Green Pudsey LS28 9AW Telephone: 0113 2574730
The complaints procedure can be found on this website, on the notice board in reception, and in the patient information folder.
Our policies and procedures
Policies and procedures for use within the practice include, but are not restricted to: data protection; prescribing and prescription; and health and safety.
This Publication Scheme
In this class, we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management. We will also publish any proposed changes or additions to publications already available.
Cost of Information
We will charge you only for hard copies or the transfer of media onto external devices. Some information is available free, but for others, there may be a charge. The charges will vary according to how information is made available. Charges are as follows:
- Leaflets – leaflets on services we offer to the public, health advice leaflets and information regarding complaints/suggestions and Access to data are available free of charge from reception and can be viewed in our patient information folders.
- “Glossy” or other bound paper copies, CD Rom, video or other mediums, are not currently available from the practice.
The charges will be reviewed regularly.
Useful Resources
Websites
Information Commissioner website.
Publications
Freedom Of Information Act 2000.
Copyright
Material available through this Publication Scheme is subject to the copyright of this General Practice unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium provided it is done so accurately in a manner which will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. See HMSO Guidance Notes.
Friends & Family Test
The Friends and Family Test (FFT) is a quick and simple patient feedback tool, to tell us how satisfied or dissatisfied you have been with your treatment or care at the surgery.
Would you recommend our surgery?
If you visit our surgery you may be asked to give some feedback about whether or not you would recommend us to your family and friends.
There will be two simple questions:
- How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
You will be asked to choose from 6 options, ranging from ‘extremely likely’ to ‘extremely unlikely’.
- Overall how would you describe your experience of making an appointment?
You will have 5 options to select from, ranging from ‘Very Good’ to ‘Very Poor’.
https://youtu.be/sWEKinEeyLs
If you are signed up to our free text messaging service you may be asked by text message or we may give you a simple handout in the surgery. Your response is anonymous and you can post replies in the prescription box on reception on your way out.
What Will We Do With The Results?
The information will give us valuable feedback on what you think of the care and treatment you have received. This will help us to improve the experience for patients in the future.
More Information
The Friends and Family Test has already been successfully used in hospitals across the country. More information on the Friends and Family Test can be found on NHS Choices.
GP earnings
All practices are required to declare the average pay for their GPs
The average pay for GPs working in The Gables Surgery in the last financial year was £73,233 before tax and National Insurance. There are 2 GP Partners, one salaried GP and one locum GP who worked in the practice for more than 6 months. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and it should not be used to form any judgement about GP earnings
How you have rated us
See how we have been rated in assessments of our services provided by patients and statutory bodies.
You can find out how we have been rated:
Named Accountable GP
Every patient at the practice is allocated a named, accountable GP. This ensures you have a ‘usual’ GP as a point of contact and to assist with continuity of care. You should always try and see your usual GP, especially for ongoing problems, however we understand this is not always possible which is why there are no restrictions on seeing other doctors.
It is possible to change your named GP at any time, please contact reception who will be happy to help.
Non NHS fees
How much our non-NHS services cost?
Why do we sometimes charge fees?
The NHS provides health care free of charge, but there are exceptions.
It is important to understand that GPs are self-employed and offer their services to the NHS and they have to cover their costs eg. staff, buildings, heating, lighting, etc. The NHS covers these costs for NHS work, but for non-NHS work.
The British Medical Association (BMA) suggests fees for non-NHS work which is not covered under a GP’s NHS contract. However, these fees are guidelines only, not recommendations, and a doctor is not obliged to charge the rates suggested.
Why can it take a long time to complete a form?
Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients. Most GPs have a very heavy NHS workload and this paperwork is done in around the patient care.
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. In order to complete even the simplest of forms, therefore, the doctor might have to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor.
What is the charge?
- Full Medical and Report £133.00
- Report (no examination) £89.50
- Fitness to Travel Examination £30.00 – £63.00
- Freedom from Infection Certificate £30.00 – £63.00
- Holiday Cancellation £30.00 – £63.00
- Fitness to Travel Certificate (without examination) £55.00
- International Certificate of Vaccination £30.00 – £63.00
- General Letter (i.e. fit to travel, perform etc) £30.00
- Private Prescription £30.00 – £63.00
PALS
The Patient Advice and Liaison Service can help you if you have any questions or concerns when you are using NHS services
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters for patients, families and carers.
They are a great first point of call if you have any questions or concerns when you are using NHS services. For example, you may wish to find out about an outpatient appointment or you have a concern about hospital services.
In the Leeds West area of which we are part information can be found by contacting:
St James Hospital Leeds for hospital services in Leeds – Telephone 0113 2067168 or 0113 2066261 or 0800 0525270
Write to: Patient Experience Team, Trust Head quarters, St James’s Hospital Leeds LS9 7TF
E-mail: [email protected]
Patient Charter
A summary of our commitment to patients and what we expect from you
Rights
- All patients registered at the practice have a named, accountable GP responsible for their overall care, but any patient can see any doctor or nurse they choose.
- Patients have the right to say if they would prefer to see a particular doctor or nurse and we will try to arrange this (as long as they are available). We understand that ‘continuity of care’ is important. Seeing the same nurse or doctor for a particular condition can make it easier to get the right diagnosis and plan your treatment/management better.
- Registered patients are invited to have a health check from time to time. We hope you will take up this service.
- We also offer all patients over 40 an NHS Health Check every 5 years. Please contact reception to discuss this.
- Patients have the right to see their own health records, subject to the terms of the Data Protection Act.
Responsibilities
- Please arrive on time for your appointment. That way clinics are more likely to run on time.
- Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
- Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound or seriously ill patients. In the time it takes to conduct 1 home visit we can typically see at least 4 patients at the surgery.
- Please make requests for repeat prescriptions in good time. We suggest at least 72 hours before you need more medication.
- Please co-operate with all practice staff and treat them courteously. They are trying to help you.
Patient Satisfaction Survey
We have surveyed your views about the surgery
It is important for us to listen to your views about the service we offer, so the patient reference group run a survey. The results of which help to define some of our annual service improvement projects.
Practice Development Group
Get involved with the practice improvement!
What is the patient participation group?
The patient group is open to any registered patient to join, and its purpose is to engage patients and their voices in the future development of the NHS.
Do you have ideas for improving services? Are there services you would like to see available? The group is your opportunity to let us know your view, to change the landscape.
We always welcome patients to participate. Ask the practice manager about joining.
Research
The Gables Surgery is actively contributing to medical research which we believe plays an important role in improving the medicine we practice.
Overview
As well being committed to improving the care our own patients receive, we also believe in helping the progress of medicine in general. We have joined the National Institute for Health Research as a ‘research ready practice’ and have been approved by the Royal College of General Practitioners.
By being part of this network we hope to help develop medical research within primary care. This can mean supporting research studies and clinical trials, collecting data and working in partnership with other practices and NHS organisations.
We have participated in several studies already such as the management of pain from cancer, hand osteoarthritis and helicobacter eradication.
What does this mean for patients?
It simply means that occasionally we could ask you if you would be interested in participating in some research, in the same way you might be asked if you go to a local hospital. However, you do not have to take part if you do not want to.
The Gables Surgery Mission
As well being committed to improving the care our own patients receive, we also believe in helping the progress of medicine in general. We have joined the National Institute for Health Research as a ‘research ready practice’ and have been approved by the Royal College of General Practitioners.
Rights and Responsibilities
A summary of our commitment to patients and what we expect from you.
Rights
- All patients registered at the practice have a named, accountable GP responsible for their overall care, but any patient can see any doctor or nurse they choose.
- Patients have the right to say if they would prefer to see a particular doctor or nurse and we will try to arrange this (as long as they are available). We understand that ‘continuity of care’ is important. Seeing the same nurse or doctor for a particular condition can make it easier to get the right diagnosis and plan your treatment/management better.
- Registered patients are invited to have a health check from time to time. We hope you will take up this service.
- We also offer all patients over 40 an NHS Health Check every 5 years. Please contact reception to discuss this.
- Patients have the right to see their own health records, subject to the terms of the Data Protection Act.
Responsibilities
- Please arrive on time for your appointment. That way clinics are more likely to run on time.
- Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
- Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound or seriously ill patients. In the time it takes to conduct 1 home visit we can typically see at least 3 patients at the surgery.
- Please make requests for repeat prescriptions in good time. We suggest at least 72 hours before you need more medication.
- Please co-operate with all practice staff and treat them courteously. They are trying to help you.
Suggestions and Complaints
We welcome suggestions for improvements to our services
Your Suggestions
We are always seeking to enhance our service and welcome suggestions for the improvement of the practice and the website. Our address is:
Joanne Robinson, Practice Manager, The Gables Surgery, Swinnow Green, Pudsey LS28 9AW
You Can Also Send Feedback Online:
- If you [register for online booking] you can also make suggestions about the service given by the practice.
Complaints
Everyone at The Gables Surgery endeavours to provide the best service and care possible. Unfortunately, we understand that there may be times when you feel this has not happened.
If you have a complaint about the practice, please feel free to leave a message, or complete a communication form at reception. The Practice Manager will then contact you within 5 working days to discuss your concerns.
Alternatively, you can put your complaint in writing to the Practice Manager at the surgery address and you will receive a written response.
The Gables Surgery Recruitment Privacy Notice
Our contact details
Name: Joanne Robinson
Address: The Gables Surgery, Swinnow Green, Pudsey, LS28 9AW
Phone Number: 0113-2574730
The type of personal information we collect
We currently collect and process the following information:
· Personal identifiers, contacts and characteristics (for example, name and contact details), CVs
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· Job application
We also receive personal information indirectly, from the following sources in the following scenarios:
· Checking references from referees
We use the information that you have given us in order to shortlist candidates and recruit a suitable candidate.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting practice manager, Joanne Robinson.
(b) We have a contractual obligation.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored in the NHS email folder and if recruited, paper copies will be stored in a named file in the locked room of the practice manager.
We keep your information/CV until the recruitment process is completed. We will then dispose your information by deleting the information stored.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at The Gables Surgery, Swinnow Green, Pudsey, LS28 9AW or call 0113-2574730 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at The Gables Surgery, Swinnow Green, Pudsey, LS28 9AW
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
Training
Please be aware that we will be closed for staff training one Thursday afternoon most months of the year. During this time the Local Care Direct will cover the surgery if you require urgent medical assistance.
Zero Tolerance
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.