The Friends and Family Test (FFT) is a quick and simple patient feedback tool, to tell us how satisfied or dissatisfied you have been with your treatment or care at the surgery.
Would you recommend our surgery?
If you visit our surgery you may be asked to give some feedback about whether or not you would recommend us to your family and friends.
There will be two simple questions:
- How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
You will be asked to choose from 6 options, ranging from ‘extremely likely’ to ‘extremely unlikely’.
- Overall how would you describe your experience of making an appointment?
You will have 5 options to select from, ranging from ‘Very Good’ to ‘Very Poor’.
If you are signed up to our free text messaging service you may be asked by text message or we may give you a simple handout in the surgery. Your response is anonymous and you can post replies in the prescription box on reception on your way out.
What Will We Do With The Results?
The information will give us valuable feedback on what you think of the care and treatment you have received. This will help us to improve the experience for patients in the future.
The Friends and Family Test has already been successfully used in hospitals across the country. More information on the Friends and Family Test can be found on NHS Choices.